Privacy Policy

How We Use Your Information – GDPR Privacy Statement for Premier Financial Recoveries LLP

Premier Financial Recoveries may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Who we Are

Premier Financial Recoveries is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy policy statement.

Premier Financial Recoveries LLP
Head Office Address: Unit 1 Uddens Trading Estate, Wimborne, Dorset BH21 7LQ             
Telephone Number: 0800 802 1002        
ICO Registration Number: Z164730X
Company Number: OC342283                   
Premier Financial Recoveries LLP is regulated by the Claims Management Regulator in respect of regulated claims management activities.  Authorisation Number:  CRM 18601

Why we need Customer Information

We need to know your personal data in order to provide you with the goods/services you are applying for. If you do not provide this information, then we will be unable to provide the goods/services advertised. We will not collect any information from you that we do not need in order to provide and oversee the goods/services you are applying for.

Our Legal basis for processing the data is one or more of; Contract and customer Consent.

What we will do with customers’ information

All the personal data we hold about you will be processed by our staff and systems in the United Kingdom. Your information may be passed to third parties, where required, to provide the goods/services you have applied for, as well as where there is a legal obligation for us to provide third parties with this information e.g. The Claims Management Regulator or The Police.

We will use your data to process your application for goods/services provided by Premier Financial Recoveries LLP. This processing will include some or all of the below:

Passing to Lenders or PPI providers.

  • We will pass details of your claims for mis-sold financial products to the relevant seller/provider of the product(s).
  • We may pass details of your claims for mis-sold financial products to the Financial Ombudsman Service where the initial complaint has been rejected.
  • We may pass details of your claims for mis-sold financial products to the Financial Services Compensation Scheme where relevant.
  • If you enter into an agreement with us, details of successful claims will remain on file for 7 years.
  • If we are unable to claim back any mis-sold financial products we will securely destroy your paperwork after 6 months.  We will retain your contact details for 6 years where you have opted-in to marketing permissions.

After Transaction Processing

  • We may use a third-party email marketing company to run marketing campaigns. If you consent to us marketing you, and we run a marketing campaign, some of your data will be passed to this provider.

Statistical Analysis

  • Anonymised data on previous customer transactions is used to improve the products and services we offer.

Who the customers’ data will be shared with

For a full list of who your data has been shared with, please email customerrelations@Premierfinancial.org.uk.  - we will only be able to provide this data once your claims have been completed.

We may pass your information to our other Group Companies associated with claims management and the provision of financial services.

We sometimes need to share the personal information we process with the individual themselves and also with other organisations. Where this is necessary we are required to comply with all aspects of the Data Protection Act (1998) and the General Data Protection Regulation (2018)

We will not pass your data to other third parties that do not offer our products or services.

Whether the data will be sent overseas

Premier Financial Recoveries LLP and associated group companies will never send customer data outside the EEA.

How long we and other organisations will keep the data

We will keep your data for no longer than necessary and in accordance with industry and regulatory best practice.  The maximum length of time that data will be stored is 7 years after final contact.

Customers Rights

As a customer of Premier Financial Recoveries LLP you have the following rights related to your data and how it is processed.

  • To Access your data
  • To have your data corrected
  • The right to be forgotten
  • To request no automatic processing of data
  • To know how to opt out of direct marketing

For further information on how to action any of these rights please contact the Data Protection Officer at Premier Financial Recoveries LLP.

How customers can make a complaint

Should you wish to make a complaint, you can do so by:

What we do to keep customers’ data secure

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Claims form

Validation code

Call us on
0800 802 1001
Document Downloads

We have provided links to some documents you may need to help us progress your claim.

Our Services

PPI Refunds

Are you paying for insurance you don't need or won't be able to use?
We could help you get a PPI Refund.

Monthly Fee Bank Accounts

One in five adults have a Monthly Fee Bank Account however, many have not used the benefits and many were unable to claim when they needed to.

Mis-sold Investments

Have you lost money after you have made an investment through your bank or Financial Advisor?
You could be entitled to compensation!

Mis-sold Pension Transfers

Were you actively recommended to transfer away from your company scheme despite it not being in your best interests to do so?

Mis-sold Endowments

Your Endowment may have been mis-sold if the investments which are linked to the policy will not pay off the mortgage at the end of its term.

Document Downloads

We have provided links to some documents you may need to help us progress your claim.

Refer a Friend

You could earn up to £500 with the Premier Financial referral scheme!

Contact Us

Premier Financial have helped thousands of clients, get in touch with us now!

Success Stories

The total amount received by the client was reduced by our fees for handling their case. ​Our Terms and Conditions give full details of fees payable.

New Claims: 0800 802 1001
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